Blog

Ecommerce

Streamline Ecommerce Workflows With k-ecommerce and Acumatica Integration

28 June 2024

B2B ecommerce has many moving parts, from inventory management to order tracking to delivery logistics. Plus, B2B ecommerce involves complex pricing arrangements with your customers.

ERP integration enables you to connect these processes within the same platform. By connecting your ERP system with other business applications, databases, SaaS apps, and systems in your ecommerce tech stack, you can automate data sharing across systems and make it actionable.

For example, by integrating Acumatica cloud ERP with an ecommerce platform like k-ecommerce, you eliminate data silos and centralize your ecommerce operations – saving you time, money, and effort in the process.

In this guide, we’ll detail how Acumatica’s integration with k-ecommerce can streamline your ecommerce workflows and increase your profitability.

Here’s what we’ll cover:

Does k-ecommerce Integrate With Acumatica for B2B Ecommerce Management?
How k-ecommerce and Acumatica Integration Works
Key Features and Benefits of k.ecom Integration With Acumatica
Final Thoughts: Optimize Your Ecommerce Workflow With k-ecommerce and Acumatica Integration FAQs

Does k-ecommerce Integrate With Acumatica for B2B Ecommerce Management?

In a word, yes.

As an Acumatica-certified application, k-ecommerce uses proprietary Sync Technology, eliminating the need for third-party connectors and allowing data to flow both ways.

Thanks to this seamless integration, you can track changes using a unified system, keep data secure and accurate, and ensure that your back-office operations and front-end customer interactions are synchronized.

How k-ecommerce and Acumatica Integration Works

While a typical integration only allows data to flow from one system to another, k-ecommerce integrated with Acumatica allows two-way data flow.

Because data moves bidirectionally, you’ll get better visibility through live dashboards across both platforms. By ensuring nothing gets lost in translation, your B2B ecommerce operations can provide additional business intelligence for conducting deep and nuanced data analysis to support decision-making.

With k-ecommerce’s ERP-integrated solution for Acumatica, you can:

Achieve data synchronization automation
Eliminate or significantly reduce manual and repetitive tasks like data entry
Minimize or eliminate errors
Deliver unified user and customer experiences
Reduce costs

In other words, k-ecommerce is one of the best B2B ecommerce integrations with Acumatica.

Key Features and Benefits of k.ecom Integration With Acumatica

Bidirectional integration sounds good on paper, but it only works if the data pathways between your ERP solution and ecommerce software solution use strong field mapping.

Given the diverse needs of B2B businesses and the complexity of B2B transactions, we developed an extensive list of tables tailored for ERP platforms like Acumatica.

Our list of tables is mapped to the following data entities in Acumatica:

Customer Class
Customers
Address
Contacts
Item Sales Categories
Item Class
Attributes
Stock / Non-Stock Items
Stock / Non-Stock Item Inventory
Packaging
Units of Measure
Stock / Non-Stock Item Pictures
Prices
Discount
Carriers
Ship Via
Shipments
Salesperson
Vendors
Warehouses
Payment Method
Currency
Taxes
Tax Zones / Tax Categories

To better understand how the k-ecommerce and Acumatica integration can benefit your B2B ecommerce business, let’s discuss six key features tied to mapping and how the two systems are synced.

Accurate and Automatic Pricing Updates (Via Prices and Discount Mapping)

B2B ecommerce pricing is complicated. With layers upon layers of contractually set pricing rules to sift through, manually calculating prices takes time and is prone to errors.

k-ecommerce’s integration with Acumatica solves this problem. Thanks to k-ecommerce’s Sync Technology, pricing elements are synced from Acumatica to your web store at a granular level.

Because the pricing elements (e.g., default price, MSRP, average cost, customer-specific prices, and discount pricing) between the two platforms are accurately mapped, your online store is up-to-date and consistent with the data in Acumatica.

Every change in pricing is accurately represented across each supply chain step, regardless of pricing arrangements. Tracking pricing data becomes easier since every pricing update is automatically reflected on both platforms.

Ensures Accurate Tracking of Customer Information (Via Contact Mapping)

B2B customers can’t afford to buy on impulse. After all, every purchasing decision they make carries weight.

You can make their lives easier by presenting them with a storefront tailored to their business needs and preferences. In fact, 56% of buyers become repeat customers after a personalized experience.

To create personalized experiences for business customers, you can offer:

Self-service portals
Recurrent sales orders
Product recommendations
Custom catalogs
B2B Accounts: Buyer accounts where you can authorize multiple employees to purchase under one entity with individual user accounts.

Implementing any of the above requires sifting through a lot of customer data, and it’s not easy if your customer data is fragmented and siloed.

With k-ecommerce’s ERP-integrated solution for Acumatica, customer information is seamlessly synchronized across both platforms, enabling you to unify customer data and break it down into actionable insights.

Since contacts are accurately mapped between the two systems, all customer data maintains integrity through changes and activity. The result? Truly personalized B2B ecommerce experiences that help business customers buy what they need in less time, no matter how nuanced their needs and preferences are.

Empowers Sales Reps (Via Salesperson Mapping)

While the digitization of ecommerce has proved helpful for B2B customers who crave personalization and convenience, you need sales reps to provide the specialized expertise and the human touch needed to foster trust and loyalty.

Empowering your sales reps with the right tools helps them close more deals.

Through k-ecommerce’s integration with Acumatica, your online store becomes a sales portal, CRM platform, and sales enablement tool in one.

With this two-way integration, you can map Acumatica salesperson data and customer assignments to corresponding fields in the k-ecommerce panel.

As a result, your salesforce can effectively manage their customer base, allowing them to resolve complex issues and strengthen customer relationships.

Simplifies Address Management (Via Address Mapping)

When running a B2B ecommerce business, dealing with multiple physical addresses — for billing and shipping — comes with the territory. As a seller, you must ensure that all orders and invoices are sent to the correct locations on time.

However, with multiple warehouses, frequent address changes, and specific delivery instructions, tracking which items to ship, where they are going, and how they should be billed can be challenging.

k-ecommerce’s integrated ecommerce solution for Acumatica fixes those issues. By mapping the address information of customers, vendors, employees, and other entities to corresponding fields in k-ecommerce, you create a centralized address repository.

As a result, any address changes in either system are quickly reflected in both systems, significantly reducing the likelihood of shipping or billing errors.

Using Accumatica’s override feature, you also gain flexibility in address management while keeping your address repository accurate and up to date. This feature allows for specific address updates without permanently changing the default address.

Streamlines Inventory Management (Via Packaging Mapping)

Managing B2B inventory can be complicated, especially when tracking multiple units of measure, such as weight, volume, quantity, and length, for multiple products. It becomes even more complicated when these units go through different supply chain stages that impacts how they must be packed for shipping.

This complexity can lead to packaging data inconsistencies, resulting in incorrect packaging, shipping costs, and delivery delays. Those errors can directly impact your bottom line. According to a FarEye study, 88% of customers abandon a business after a poor delivery experience.

With the bidirectional integration offered by k-ecommerce and Acumatica, you can smooth away these data inconsistencies. Since each unit of measure within Acumatica is mapped or linked to relevant packaging information in k-ecommerce, you can effectively integrate these units throughout the supply chain lifecycle while maintaining the integrity of your product data.

As a result, you get more accurate calculations while offering near real-time visibility to all stakeholders involved.

Simplifies Order Management (Via Shipments Mapping)

Shipping orders involve more than putting a label on a package. To deliver products into the hands of the right customers quickly, you must follow a set process. However, to implement that process correctly, you must ensure that shipments and related documents (like packing slips) are correctly linked and accessible within both systems.

Shipping orders have their share of challenges, especially in B2B ecommerce, from delivery delays and unreliable suppliers to inventory shortages. These challenges can create data inconsistencies between your two systems, leading to bottlenecks and shipment delays.

This isn’t a problem with k-ecommerce’s integration platform solution for Acumatica. You get accurate information on order and shipping statuses by mapping order details (e.g., shipment number, dates, customer information, product details, and shipping methods) between Acumatica and k-ecommerce.

That mapping helps you keep track of multiple tracking numbers and ensures you receive accurate status updates on each shipment. This, in turn, allows you to make the proper adjustments on the fly while keeping customer information, product details, and order attributes consistently updated and reflected accurately across both platforms.

Final Thoughts: Optimize Your Ecommerce Workflow With k-ecommerce and Acumatica Integration

Running a B2B ecommerce business can become tedious if your business processes are not properly aligned. To unify your B2B ecommerce operations, you must take advantage of ERP integration.

But don’t settle for basic (and expensive) API integrations. If you want to deliver a B2B ecommerce experience that is personalized, efficient, and enjoyable, use an ecommerce solution that helps you empower your online store with seamless ecommerce ERP integration.

Integrating k-ecommerce with Acumatica can unify your business operations and boost your ecommerce workflow. Our turnkey solution enables you to integrate with Acumatica without external connectors.