A Guide to k-ecommerce’s Sync Technology: How It Can Empower Your Ecommerce Business Through its ERP Integration

1 January 2024

Your ecommerce business‘s success depends on many factors. However, integrating your online store with your enterprise resource planning (ERP) solution is undoubtedly the most important one. 

Integrating your ecommerce platform with your ERP lets you manage all your business functions through a single platform. 

An ERP automates essential administrative and operational functions like order processing, invoicing, and customer management. It also helps with your marketing strategies and can boost sales. 

The integration of your ecommerce with your ERP not only automates essential functions but also leads to significant time and cost savings, optimizing human resources through seamless ERP integration with your ecommerce solution. 

Since your ERP plays such a pivotal role in your business, choosing the right ERP integration for your ecommerce is crucial. 

However, several platforms are available on the market with different types of integration: connectors, tightly coupled and Sync technology. The choice of integration can be the determining factor in the success of your ecommerce website, distinguishing between a thriving one and a less successful one. 

In this guide, we’ll discuss how k-ecommerce’s Sync Technology can empower your business. 

Here’s what we’ll cover: 


How Does k-ecommerce's Sync Technology Work?


k-ecommerce’s Sync Technology synchronizes data between your ecommerce platform and your Acumatica Cloud ERP, Microsoft ERP suite or SAP Business One back-end system.

This technology ensures that essential data stored in your ERP seamlessly synchronize with your online store. This synchronization process enhances the efficiency and coherence of your overall system, providing a unified and streamlined experience for managing ecommerce operations.

Here’s how the Sync Technology operates and facilitates information flow between the two platforms:

Field Mapping

Successful integration, regardless of its nature, relies heavily on field mapping, which guarantees effective synchronization between systems. With over 20 years of experience in the ERP field, we’ve developed a comprehensive list of fields customized for various ERPs, addressing the diverse needs of B2B, B2C, and D2C businesses.


Your ERP platform stores crucial information such as inventory levels, customer data, product prices , and other essential details. k-ecommerce’s Sync Technology synchronizes all this information between your ERP and ecommerce platform.

At a high level, the ecommerce platform maintains a cloud database mirroring essential data from the ERP. The  synchronization  technology regularly scans the ERP for any data changes, ensuring the cloud database stays updated to maintain identical information between the ERP and ecommerce databases.

If a change is detected, the item is added to a message queue  database and an update is launched. If no change is detected, nothing happens until the next check.

It operates bidirectionally, facilitating data flow between the online store and ERP.

Secure SSL XML Web Service

k-ecommerce’s Sync Technology uses a secure sockets layer (SSL) extensible markup language (XML) web service to send your new or modified ERP data to your ecommerce store. That makes your ecommerce platform’s back-end anonymous and secure.


What sets k-ecommerce’s Sync Technology apart from other integration?

As previously stated, there are diverse methods for integrating your ERP with an ecommerce solution, each employing distinct technologies. So, what sets Sync Technology apart from these diverse approaches? Here’s the distinction:



When deciding on an ERP-integrated ecommerce solution for your business, it’s crucial to understand the total cost of ownership (TCO).

Sync Technology offers a practical choice, especially for small to medium-sized businesses. By sticking with one provider, k-ecommerce, you get a more predictable cost structure for implementing, integrating, and maintaining the solution.

" We chose k-ecommerce because it doesn’t rely on an API, eliminating the need for custom development with its unpredictable costs. This simplifies communication with our supplier and ensures a lower price. ”
Richard Boisclair
President and CEO, Navigloo

Learn more about the rationale behind Navigloo‘s choice of our solution over a pricier API-powered alternative.



From a technological standpoint, our ecommerce solution efficiently manages customer orders and requests without the need for constant communication with your ERP for data retrieval.

Consider a scenario where a customer, benefiting from negotiated prices, explores the online store, navigating through a page showcasing various products, each featuring personalized prices. Thanks to Sync technology, there’s no need for continuous interaction with the ERP; the information is stored in a database mirroring your ERP, effectively reducing the burden on your ERP server.

In the event of ERP downtime, our ecommerce platform remains operational, relying on information stored in the cloud database. Once the ERP is back online, our Sync Technology seamlessly integrates the changes from the database to update the ERP. This ensures you won’t miss out on sales, providing uninterrupted service to your customers.

Additionally, the flexibility offered by Sync Technology allows for easy product updates. As the ecommerce platform doesn’t modify the ERP, you can effortlessly integrate new functionalities in the future.


Peace of mind

After more than two decades of refining our technology, with millions of work hours invested and daily engagement from thousands of users, coupled with the collective expertise of professionals over the years, we’ve successfully integrated industry best practices into our synchronization technology. This evolution has resulted in a technology that is adaptable to the diverse needs of most businesses.

Understanding the resource constraints faced by the majority of companies, we offer a comprehensive turnkey solution that covers all aspects, including updates, maintenance, upgrades, hosting, and various other services. Every detail is meticulously planned to allow your IT teams to focus on the essentials.


k-ecommerce Sync Technology: How Does It Empower Your Business?

According to a 2022 Insider Intelligence report, experts expect B2B ecommerce sales in the U.S. to reach $1.77 trillion by the end of the year, a 12% year-on-year growth. However, as ecommerce sales grow, so does the competition.

To stand out, you need a seamless ecommerce platform. It should give you the best value for your money while providing your customers with an above-par online shopping experience.

Our Sync Technology empowers you with an error-free ERP-integrated online store that helps you:

  • Sell online 24/7/365 – With up-to-date inventory.
  • Process orders swiftly – Online customer orders seamlessly appear in your ERP.
  • Save time, money, and resources by minimizing manual tasks.
  • Avoid errors dual database management – missing orders, incorrect credit card details, and duplicates.
  • Synchronize customer search data to your ecommerce platform.
  • Provide your customers with the best online buying experience.

As a result, you can process the order and get it ready for shipping in a matter of minutes. You gain buyer satisfaction and customer loyalty by delivering items quicker.

Since your ecommerce store reflects the updated information from your ERP, customers always have access to your latest prices and stock. This feature minimizes the chance of a customer ordering something that’s out of stock.

But don’t just take our word for it—explore our customer success stories to see firsthand the tangible results our technology has delivered for businesses like yours.


Final Thoughts: How Sync Technology Empowers Ecommerce ERP Integration

k-ecommerce’s Sync Technology empowers your ecommerce platform with seamless ecommerce ERP integration.

As a result, your data synchronizes between both systems. This improves your customers’ online shopping experiences, building a loyal customer base and maximizing profits.

With our user-friendly solution, you can finally say goodbye to the endless cycle of updating and managing two databases.

Talk to one of our ecommerce experts to see how our ERP-integrated ecommerce solution can take your online business to the next level.