{"id":9788,"date":"2023-01-20T13:19:55","date_gmt":"2023-01-20T18:19:55","guid":{"rendered":"https:\/\/k-ecommerce.com\/support\/faq"},"modified":"2024-12-05T09:26:52","modified_gmt":"2024-12-05T14:26:52","slug":"faq","status":"publish","type":"page","link":"https:\/\/k-ecommerce.com\/fr\/soutien\/faq","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"9788\" class=\"elementor elementor-9788 elementor-3500\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-865d7d5 half-circle-top-right elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"865d7d5\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3ecd32c\" data-id=\"3ecd32c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5792627 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"5792627\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInDown&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Foire aux questions (FAQ)<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cea27bd elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"cea27bd\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInDown&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Vous avez des questions additionnelles? Nous avons les r\u00e9ponses.<\/p><p>\u00a0<\/p><h2><span style=\"color: #ffffff;\">En cours de traduction&#8230;<\/span><\/h2><p>Cette section sera traduite sous peu. Merci de votre compr\u00e9hension.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-d747d53 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d747d53\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-81899e9\" data-id=\"81899e9\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6159100 elementor-widget elementor-widget-heading\" data-id=\"6159100\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Product Features: The Basics<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4cf318a elementor-widget elementor-widget-accordeon\" data-id=\"4cf318a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"accordeon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <div class=\"accordeon light\">\n            <div class=\"title\" data-opener-accordeon>\n                <h3>Q. What makes k-ecommerce unique?<\/h3>\n            <\/div>\n            <div class=\"content\" data-drawer-accordeon>\n                <p>k-ecommerce is unique in many ways including:<\/p>\n<ul>\n<li><strong>Tight integration with Microsoft Dynamics\u00ae AX, GP, NAV and CRM as well as SAP\u00ae Business One.<\/strong>\u00a0All orders are created in the ERP in real time. Entry of settings, products and other information only needs to be done once.<\/li>\n<li><strong>Easy-to-maintain catalogs.<\/strong>\u00a0You can manage your entire inventory from a spreadsheet view with the ability to set filters to create subsets of inventory for a specific audience.<\/li>\n<li><strong>Flexible branding.<\/strong>\u00a0Every web store has a different layout and design based on customer needs.<\/li>\n<li><strong>Custom development.<\/strong>\u00a0We provide custom solutions for Microsoft Dynamics\u00ae and SAP\u00ae Business One users.<\/li>\n<li><strong>Skinnable technology.<\/strong>\u00a0Every website requires a unique look and feel. Often the effort and cost to meet the requirement for a new look and feel of a website can be substantial. k-ecommerce uses skinnable technology to enable businesses to quickly build and deploy a feature-rich ecommerce storefront. An intuitive, easy-to-use interface allows users to easily create or update sites. Branding can easily be done by applying skins to the site.<\/li>\n<li><strong>Extendable platform.<\/strong>\u00a0k-ecommerce has a rich set of features and functionalities available for immediate deployment.<\/li>\n<li><strong>Configurable application.<\/strong>\u00a0k-ecommerce provides a single point of login for ecommerce users, B2B administrators, salespeople, and site administrators, so there is not a separate URL to remember or bookmark. k-ecommerce is configurable to meet a variety of different applications. A web store can be configured as any combination of B2C, B2B, Sales Portal or Online Catalog.<\/li>\n<\/ul>\n            <\/div>\n        <\/div>\n            <div class=\"accordeon light\">\n            <div class=\"title\" data-opener-accordeon>\n                <h3>Q. What type of ecommerce solutions do you offer?<\/h3>\n            <\/div>\n            <div class=\"content\" data-drawer-accordeon>\n                <p><strong>Business-to-Consumer.<\/strong>\u00a0This solution provides a web store that sells directly to consumers.<\/p>\n<p><strong>Business-to-Business.<\/strong>\u00a0This helps your employees manage your web store.<\/p>\n<p><strong>Sales Portal.<\/strong>\u00a0Employees can place orders, update customer info, and send out invoices all from a web store.<\/p>\n<p><strong>Online Bill Pay.<\/strong>\u00a0Customers can login to a B2B site can pay their bills online 24\/7.<\/p>\n            <\/div>\n        <\/div>\n            <div class=\"accordeon light\">\n            <div class=\"title\" data-opener-accordeon>\n                <h3>Q. Can k-ecommerce help improve the SEO of my web store?<\/h3>\n            <\/div>\n            <div class=\"content\" data-drawer-accordeon>\n                <p>To help improve SEO, k-ecommerce has a built-in utility that configures the page title, keywords, and the meta data of your website\u2019s dynamic HTML pages.<\/p>\n            <\/div>\n        <\/div>\n            <div class=\"accordeon light\">\n            <div class=\"title\" data-opener-accordeon>\n                <h3>Q. What happens if an item becomes unavailable?<\/h3>\n            <\/div>\n            <div class=\"content\" data-drawer-accordeon>\n                <p>k-ecommerce can show\/hide inventory details, this includes the number of items in stock, on hand, or not displayed. An out-of-stock option or a custom message such as \u201citem will ship 10 days after purchase\u201d is an alternative to just showing a number.<\/p>\n            <\/div>\n        <\/div>\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c7f0cee elementor-widget elementor-widget-heading\" data-id=\"c7f0cee\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Product Features: Customization<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3155e47 elementor-widget elementor-widget-accordeon\" data-id=\"3155e47\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"accordeon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <div class=\"accordeon light\">\n            <div class=\"title\" data-opener-accordeon>\n                <h3>Q. How customized can I make my web store? I want it to match my brand and meet certain requirements.<\/h3>\n            <\/div>\n            <div class=\"content\" data-drawer-accordeon>\n                <p>With k-ecommerce, every web store has a different layout and design, based on customer needs. Instead of being locked into a template, you can brand and customize your site based on your requirements. Your web store can even be built using the same look and feel of your existing website by replicating your existing branding elements.<\/p>\n            <\/div>\n        <\/div>\n            <div class=\"accordeon light\">\n            <div class=\"title\" data-opener-accordeon>\n                <h3>Q. Can k-ecommerce help me upsell and cross sell products?<\/h3>\n            <\/div>\n            <div class=\"content\" data-drawer-accordeon>\n                <p>k-ecommerce provides the ability to link items together in order to promote cross selling and upselling. You can show similar products, accessories and \/ or replacement or substitution products with any product listing. This gives your customer easy access to the additional products they should consider.<\/p>\n            <\/div>\n        <\/div>\n            <div class=\"accordeon light\">\n            <div class=\"title\" data-opener-accordeon>\n                <h3>Q. I have multiple customer types, and there is a different product offering for each. Can k-ecommerce limit or provide exclusive access to specific items or item classes?<\/h3>\n            <\/div>\n            <div class=\"content\" data-drawer-accordeon>\n                <p>With k-ecommerce, you can configure User Specific Catalogs at the site level, customer level or user level. With this feature, you can:<\/p>\n<ul>\n<li>Control what products can be seen by a user on the web store<\/li>\n<li>Show products individually by catalog<\/li>\n<li>Merge products together so it is transparent to the user that separate catalogs are shown.<\/li>\n<\/ul>\n            <\/div>\n        <\/div>\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3c7b042 elementor-widget elementor-widget-heading\" data-id=\"3c7b042\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Product Features: Shopping Experience for Customers<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c7105de elementor-widget elementor-widget-accordeon\" data-id=\"c7105de\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"accordeon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <div class=\"accordeon light\">\n            <div class=\"title\" data-opener-accordeon>\n                <h3>Q. Does k-ecommerce support the immediate download of products?<\/h3>\n            <\/div>\n            <div class=\"content\" data-drawer-accordeon>\n                <p>Yes. If you have products that customers can download, such as MP3, WAV, PDF and HTML files, the products can be downloaded after payment is received. You can also set the maximum number of times a file can be downloaded and a download expiration.<\/p>\n            <\/div>\n        <\/div>\n            <div class=\"accordeon light\">\n            <div class=\"title\" data-opener-accordeon>\n                <h3>Q. I have products that I want to group together in one listing (e.g. the same style of shirt in multiple colors and sizes). Does k-ecommerce support this?<\/h3>\n            <\/div>\n            <div class=\"content\" data-drawer-accordeon>\n                <p>With k-ecommerce Linked Attributes, you can group similar inventory items together. Rather than seeing the same product listed individually with just minor variations (e.g. size, color, brand, etc.), the entire group of products will be shown together for easier shopping.<\/p>\n            <\/div>\n        <\/div>\n            <div class=\"accordeon light\">\n            <div class=\"title\" data-opener-accordeon>\n                <h3>Q. Does k-ecommerce provide customers with the ability to save items in their shopping carts?<\/h3>\n            <\/div>\n            <div class=\"content\" data-drawer-accordeon>\n                <p>Yes. With the Saved Cart (or Wish List feature), users can save items in their shopping carts for purchase at a later time. They can use this functionality to reorder products as well. There is no limit to the number of shopping carts a user can save.<\/p>\n            <\/div>\n        <\/div>\n            <div class=\"accordeon light\">\n            <div class=\"title\" data-opener-accordeon>\n                <h3>Q. How do you streamline online ordering?<\/h3>\n            <\/div>\n            <div class=\"content\" data-drawer-accordeon>\n                <p>k-ecommerce has multiple ways to help streamline online order processing including:<\/p>\n<ul>\n<li><strong>Express Order.<\/strong>\u00a0This allows users to enter item numbers and quantities desired into a text box, then after validating they are correct, all the items can be added to the shopping cart in one click.<\/li>\n<li><strong>Saved Cart.<\/strong>\u00a0Saving items to a shopping cart will allow users to logout, then when they login again, they can either checkout, add more items, remove items or resume shopping.<\/li>\n<li><strong>Reorder from past orders.<\/strong>\u00a0This allows users to see frequently bought items. From there, with just one click, they can add that same item back to the cart. Orders can also be scheduled to reoccur. This is great for B2B users.<\/li>\n<\/ul>\n            <\/div>\n        <\/div>\n            <div class=\"accordeon light\">\n            <div class=\"title\" data-opener-accordeon>\n                <h3>Q. What type of search functionality does k-ecommerce have?<\/h3>\n            <\/div>\n            <div class=\"content\" data-drawer-accordeon>\n                <p>k-ecommerce allows customers to search for items on the site. Searches can be done by Item number or item description, products can be filtered by attributes as well.<\/p>\n            <\/div>\n        <\/div>\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f6b2160 elementor-widget elementor-widget-heading\" data-id=\"f6b2160\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Product Features: Other Questions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ebb4d83 elementor-widget elementor-widget-accordeon\" data-id=\"ebb4d83\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"accordeon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <div class=\"accordeon light\">\n            <div class=\"title\" data-opener-accordeon>\n                <h3>Q. Does k-ecommerce support promo\/exception pricing and coupons?<\/h3>\n            <\/div>\n            <div class=\"content\" data-drawer-accordeon>\n                <p>Yes. k-ecommerce supports coupons and promotions such as markdowns or free shipping. Promotions are quite flexible depending on your needs:<\/p>\n<ul>\n<li>Promotions can be offered to all customers or can be coupon driven.<\/li>\n<li>Limits can be set for item quantities that can be purchased under a particular promotion.<\/li>\n<li>If you are using k-ecommerce Sales Portal, employees can override prices or select another price from the established price list for an item.<\/li>\n<\/ul>\n            <\/div>\n        <\/div>\n            <div class=\"accordeon light\">\n            <div class=\"title\" data-opener-accordeon>\n                <h3>Q. Can you calculate shipping rates directly from the item page in k-ecommerce?<\/h3>\n            <\/div>\n            <div class=\"content\" data-drawer-accordeon>\n                <p>k-ecommerce has the ability to calculate the appropriate freight charges for an order using a real-time interface to UPS, FedEx, USPS, Purolator and Canada Post web services. Shipping rates can be uplifted to include additional charges or markups to cover over pack, etc.<\/p>\n            <\/div>\n        <\/div>\n            <div class=\"accordeon light\">\n            <div class=\"title\" data-opener-accordeon>\n                <h3>Q. How does k-ecommerce handle sales tax?<\/h3>\n            <\/div>\n            <div class=\"content\" data-drawer-accordeon>\n                <p>k-ecommerce uses tax tables and can work with anyone that has an available API tax. Integration with Avalara or CCH is also an option.<\/p>\n            <\/div>\n        <\/div>\n            <div class=\"accordeon light\">\n            <div class=\"title\" data-opener-accordeon>\n                <h3>Q. What shipping carriers do you integrate with?<\/h3>\n            <\/div>\n            <div class=\"content\" data-drawer-accordeon>\n                <p>UPS, FedEx, USPS, Purolator and Canada Post.<\/p>\n            <\/div>\n        <\/div>\n            <div class=\"accordeon light\">\n            <div class=\"title\" data-opener-accordeon>\n                <h3>Q. How does k-ecommerce handle customer returns?<\/h3>\n            <\/div>\n            <div class=\"content\" data-drawer-accordeon>\n                <p>Customers can manage seamless online returns with our Returns Management feature. Once the customer submits the return request from the website, the return information is readily available in the ERP. The customer service representative will immediately have the customer information, the product requested for return, the quantity requested for return and a reason code. This is all of the information necessary to begin the return process.<\/p>\n            <\/div>\n        <\/div>\n            <div class=\"accordeon light\">\n            <div class=\"title\" data-opener-accordeon>\n                <h3>Q. What type of account information can customers view?<\/h3>\n            <\/div>\n            <div class=\"content\" data-drawer-accordeon>\n                <p>Users have the ability to view detailed information about their account including: invoices, orders, quotes, credits, debits, payments, returns and backorders.<\/p>\n            <\/div>\n        <\/div>\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-745d90e\" data-id=\"745d90e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7b50d17 elementor-widget elementor-widget-heading\" data-id=\"7b50d17\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Credit Card Processing and Billing<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7eaa532 elementor-widget elementor-widget-accordeon\" data-id=\"7eaa532\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"accordeon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <div class=\"accordeon light\">\n            <div class=\"title\" data-opener-accordeon>\n                <h3>Q. What forms of payment does k-ecommerce support?<\/h3>\n            <\/div>\n            <div class=\"content\" data-drawer-accordeon>\n                <p>k-ecommerce supports the following methods of payment:<\/p>\n<ul>\n<li>Major credit cards: Visa, MasterCard, Discover and American Express.<\/li>\n<li>PayPal integration interface with k-ecommerce.<\/li>\n<li>Bank transfers (ACH, EFT)<\/li>\n<li>Payment on net terms<\/li>\n<\/ul>\n            <\/div>\n        <\/div>\n            <div class=\"accordeon light\">\n            <div class=\"title\" data-opener-accordeon>\n                <h3>Q. Can customers pay their bills online?<\/h3>\n            <\/div>\n            <div class=\"content\" data-drawer-accordeon>\n                <p>Yes. Companies with the Online Bill Pay feature can accept payments via cash, check or credit card from a secure online portal.<\/p>\n            <\/div>\n        <\/div>\n            <div class=\"accordeon light\">\n            <div class=\"title\" data-opener-accordeon>\n                <h3>Q. Can sales representatives accept payment through Sales Portal solution?<\/h3>\n            <\/div>\n            <div class=\"content\" data-drawer-accordeon>\n                <p>Yes. Sales reps can accept cash, credit card and check payments through Sales Portal.<\/p>\n            <\/div>\n        <\/div>\n            <div class=\"accordeon light\">\n            <div class=\"title\" data-opener-accordeon>\n                <h3>Q. Can k-ecommerce help deter credit card fraud?<\/h3>\n            <\/div>\n            <div class=\"content\" data-drawer-accordeon>\n                <p>Yes, there are a number of features that k-ecommerce has to prevent credit card fraud:<\/p>\n<ul>\n<li>Supports AVS (Address Verification Service) to obtain better credit card processing rates.<\/li>\n<li>Supports CVV2 (Card Verification Value) to reduce risk of fraud.<\/li>\n<li>Supports Level 2 and Level 3 verification<\/li>\n<li>Provides industry-leading fraud prevention options.<\/li>\n<li>Allows the use of a fraud prevention module, provided by the Gateway, thus allowing discounted processing rates.<\/li>\n<li>Auto hold sales documents option.<\/li>\n<li>Real time verification.<\/li>\n<li>Encryption of credit card numbers.<\/li>\n<\/ul>\n            <\/div>\n        <\/div>\n            <div class=\"accordeon light\">\n            <div class=\"title\" data-opener-accordeon>\n                <h3>Q. What payment gateways do you support?<\/h3>\n            <\/div>\n            <div class=\"content\" data-drawer-accordeon>\n                <p>k-ecommerce supports the following gateways:<\/p>\n<ul>\n<li>Authorize.net<\/li>\n<li>Beanstream<\/li>\n<li>Chase Paymentech<\/li>\n<li>Moneris<\/li>\n<li>Optimal Payments<\/li>\n<li>PayPal<\/li>\n<\/ul>\n            <\/div>\n        <\/div>\n            <div class=\"accordeon light\">\n            <div class=\"title\" data-opener-accordeon>\n                <h3>Q. How does k-ecommerce help merchants become PCI compliant?<\/h3>\n            <\/div>\n            <div class=\"content\" data-drawer-accordeon>\n                <p><span data-teams=\"true\">We are a PCI Compliant Service Provider at Level 1, the highest level, and go thru a rigorous audit each year, which is a sign for the merchant that we meet all the requirements to be seen as a safe and secured payment processing solution provider.<\/p>\n<p>If you require documents or more details from us to reach your own PCI requirements as a merchant, please call us at 734-928-6010 or email us at <a id=\"menur1hq\" class=\"fui-Link ___1q1shib f2hkw1w f3rmtva f1ewtqcl fyind8e f1k6fduh f1w7gpdv fk6fouc fjoy568 figsok6 f1s184ao f1mk8lai fnbmjn9 f1o700av f13mvf36 f1cmlufx f9n3di6 f1ids18y f1tx3yz7 f1deo86v f1eh06m1 f1iescvh fhgqx19 f1olyrje f1p93eir f1nev41a f1h8hb77 f1lqvz6u f10aw75t fsle3fq f17ae5zn\" title=\"mailto:sales@k-ecommerce.com\" href=\"mailto:sales@k-ecommerce.com\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\"Lien sales@k-ecommerce.com\">sales@k-ecommerce.com<\/a>.<\/span><\/p>\n            <\/div>\n        <\/div>\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3fc5e2d elementor-widget elementor-widget-heading\" data-id=\"3fc5e2d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Integration with Microsoft \nDynamics GP<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-60c1a9b elementor-widget elementor-widget-accordeon\" data-id=\"60c1a9b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"accordeon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <div class=\"accordeon light\">\n            <div class=\"title\" data-opener-accordeon>\n                <h3>Q. How is k-ecommerce integrated with Microsoft Dynamics\u00ae and SAP\u00ae Business One?<\/h3>\n            <\/div>\n            <div class=\"content\" data-drawer-accordeon>\n                <p>k-ecommerce is very tightly integrated with Microsoft Dynamics\u00ae and SAP\u00ae Business One. Many traditional web stores work with Microsoft Dynamics\u00ae and SAP\u00ae Business One, but they are built on a separate database; k-ecommerce is built and architected on top of your ERP. This means you can make changes to Microsoft Dynamics\u00ae and SAP\u00ae Business One and all changes are dynamically reflected in the various environments. The result? This architecture greatly simplifies the management and maintenance of your web store and does not require duplications of efforts.<\/p>\n            <\/div>\n        <\/div>\n            <div class=\"accordeon light\">\n            <div class=\"title\" data-opener-accordeon>\n                <h3>Q. Do I need to run batch jobs to keep my web store in sync with my ERP?<\/h3>\n            <\/div>\n            <div class=\"content\" data-drawer-accordeon>\n                <p>No. Other ecommerce solutions require you to sync information between your ERP and your web store, the sales portal and the back office via periodic or batch updates, but k-ecommerce is architected so all changes made to any of these environments are automatically made in Microsoft Dynamics\u00ae or SAP\u00ae Business One.<\/p>\n            <\/div>\n        <\/div>\n            <div class=\"accordeon light\">\n            <div class=\"title\" data-opener-accordeon>\n                <h3>Q. Can I have more than one web store hosted on the same server?<\/h3>\n            <\/div>\n            <div class=\"content\" data-drawer-accordeon>\n                <p>Each of the sites provided by k-ecommerce can have multiple web stores based on one Microsoft Dynamics\u00ae or SAP\u00ae Business One company.<\/p>\n            <\/div>\n        <\/div>\n            <div class=\"accordeon light\">\n            <div class=\"title\" data-opener-accordeon>\n                <h3>Q. Will my ecommerce website site work if my accounting system in down?<\/h3>\n            <\/div>\n            <div class=\"content\" data-drawer-accordeon>\n                <p>Yes. SQL message queuing will push the messages through without a problem.<\/p>\n            <\/div>\n        <\/div>\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8509f4b elementor-widget elementor-widget-heading\" data-id=\"8509f4b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Technical Requirements<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ad9d437 elementor-widget elementor-widget-accordeon\" data-id=\"ad9d437\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"accordeon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <div class=\"accordeon light\">\n            <div class=\"title\" data-opener-accordeon>\n                <h3>Q. What database does k-ecommerce run on?<\/h3>\n            <\/div>\n            <div class=\"content\" data-drawer-accordeon>\n                <p>SQL server is needed to run k-ecommerce.<\/p>\n            <\/div>\n        <\/div>\n            <div class=\"accordeon light\">\n            <div class=\"title\" data-opener-accordeon>\n                <h3>Q. I am going to need some customization for my ecommerce environment. Can k-ecommerce help me with that?<\/h3>\n            <\/div>\n            <div class=\"content\" data-drawer-accordeon>\n                <p>Absolutely, k-ecommerce supports custom development.<\/p>\n            <\/div>\n        <\/div>\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-08bfb1d elementor-widget elementor-widget-heading\" data-id=\"08bfb1d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Implementation and Training<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-39fdb93 elementor-widget elementor-widget-accordeon\" data-id=\"39fdb93\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"accordeon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <div class=\"accordeon light\">\n            <div class=\"title\" data-opener-accordeon>\n                <h3>Q. How long does it take to deploy k-ecommerce?<\/h3>\n            <\/div>\n            <div class=\"content\" data-drawer-accordeon>\n                <p>Your site can go live in just days. Get started now.<\/p>\n            <\/div>\n        <\/div>\n            <div class=\"accordeon light\">\n            <div class=\"title\" data-opener-accordeon>\n                <h3>Q. What type of support does k-ecommerce offer?<\/h3>\n            <\/div>\n            <div class=\"content\" data-drawer-accordeon>\n                <p>k-ecommerce provides one year support for every software purchase. This plan includes the following services:<\/p>\n<ul>\n<li>Phone Support<\/li>\n<li>Email Support<\/li>\n<li>GoToMeeting Support<\/li>\n<li>Ongoing product update communication materials<\/li>\n<\/ul>\n            <\/div>\n        <\/div>\n            <div class=\"accordeon light\">\n            <div class=\"title\" data-opener-accordeon>\n                <h3>Q. How does k-ecommerce help with training?<\/h3>\n            <\/div>\n            <div class=\"content\" data-drawer-accordeon>\n                <p>We believe in training the customer, so key people at your organization have the necessary skills to make simple or repetitive changes to your websites without requiring the services of professional web developers or architects.<\/p>\n            <\/div>\n        <\/div>\n            <div class=\"accordeon light\">\n            <div class=\"title\" data-opener-accordeon>\n                <h3>Q. Do you have people who can help me design and install my web store?<\/h3>\n            <\/div>\n            <div class=\"content\" data-drawer-accordeon>\n                <p>Yes. We have staff to help both design your web store and install it.<\/p>\n            <\/div>\n        <\/div>\n            <div class=\"accordeon light\">\n            <div class=\"title\" data-opener-accordeon>\n                <h3>Q. How do I get information about product upgrades?<\/h3>\n            <\/div>\n            <div class=\"content\" data-drawer-accordeon>\n                <p>Product updates can be found on our website as well as through our newsletter sent via email.\u00a0<a title=\"Subscribe here\" href=\"\/newsletter\">Subscribe here<\/a>.<\/p>\n            <\/div>\n        <\/div>\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4ada4ee elementor-widget elementor-widget-heading\" data-id=\"4ada4ee\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Pricing<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ff0430c elementor-widget elementor-widget-accordeon\" data-id=\"ff0430c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"accordeon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <div class=\"accordeon light\">\n            <div class=\"title\" data-opener-accordeon>\n                <h3>Q. How much does k-ecommerce cost?<\/h3>\n            <\/div>\n            <div class=\"content\" data-drawer-accordeon>\n                <p>Cost of an ecommerce environment depends upon:<\/p>\n<ul>\n<li>How much functionality the end user is looking for?<\/li>\n<li>What type of website (B2B, B2C, sales portal, or all 3)?<\/li>\n<li>Will you be taking payments online?<\/li>\n<li>What features are needed?<\/li>\n<\/ul>\n<p>Contact our sales team for more information about pricing.<\/p>\n            <\/div>\n        <\/div>\n            <div class=\"accordeon light\">\n            <div class=\"title\" data-opener-accordeon>\n                <h3>Q. Do I need a license for each user using the sales portal?<\/h3>\n            <\/div>\n            <div class=\"content\" data-drawer-accordeon>\n                <p>No. Sales portal is designed to have unlimited sales reps taking orders. In many cases, this allows for less ERP user seats and thus less cost for the end users.<\/p>\n            <\/div>\n        <\/div>\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f381bcf elementor-widget elementor-widget-heading\" data-id=\"f381bcf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Additional Information<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c4cc4e3 elementor-widget elementor-widget-accordeon\" data-id=\"c4cc4e3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"accordeon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <div class=\"accordeon light\">\n            <div class=\"title\" data-opener-accordeon>\n                <h3>Q. I have a question. How can I contact you?<\/h3>\n            <\/div>\n            <div class=\"content\" data-drawer-accordeon>\n                <p>You can call us at 734-928-6010 or email us at sales@k-ecommerce.com<\/p>\n            <\/div>\n        <\/div>\n            <div class=\"accordeon light\">\n            <div class=\"title\" data-opener-accordeon>\n                <h3>Q. Can I see a demo of the product?<\/h3>\n            <\/div>\n            <div class=\"content\" data-drawer-accordeon>\n                <p>Absolutely. Please complete an online form or call 734-928-6010.<\/p>\n            <\/div>\n        <\/div>\n            <div class=\"accordeon light\">\n            <div class=\"title\" data-opener-accordeon>\n                <h3>Q. I want to learn more about k-ecommerce. What would you suggest?<\/h3>\n            <\/div>\n            <div class=\"content\" data-drawer-accordeon>\n                <p>You can always call us at 734-928-6010 or email us at sales@k-ecommerce.com with any questions. If you prefer to find information online, check out our resource center where you can read case studies, white papers and more.\u00a0<a title=\"Click here for the resource center.\" href=\"https:\/\/k-ecommerce.com\/resources\/resources-center\/\">Click here for the resource center.<\/a><\/p>\n            <\/div>\n        <\/div>\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Foire aux questions (FAQ) Vous avez des questions additionnelles? Nous avons les r\u00e9ponses. \u00a0 En cours de traduction&#8230; Cette section sera traduite sous peu. Merci de votre compr\u00e9hension. Product Features: The Basics Q. What makes k-ecommerce unique? k-ecommerce is unique in many ways including: Tight integration with Microsoft Dynamics\u00ae AX, GP, NAV and CRM as well as SAP\u00ae Business One.\u00a0All orders are created in the ERP in real time. Entry of settings, products and other information only needs to be done once. Easy-to-maintain catalogs.\u00a0You can manage your entire inventory from a spreadsheet view with the ability to set filters to<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":9608,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-9788","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/k-ecommerce.com\/fr\/wp-json\/wp\/v2\/pages\/9788","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/k-ecommerce.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/k-ecommerce.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/k-ecommerce.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/k-ecommerce.com\/fr\/wp-json\/wp\/v2\/comments?post=9788"}],"version-history":[{"count":3,"href":"https:\/\/k-ecommerce.com\/fr\/wp-json\/wp\/v2\/pages\/9788\/revisions"}],"predecessor-version":[{"id":52859,"href":"https:\/\/k-ecommerce.com\/fr\/wp-json\/wp\/v2\/pages\/9788\/revisions\/52859"}],"up":[{"embeddable":true,"href":"https:\/\/k-ecommerce.com\/fr\/wp-json\/wp\/v2\/pages\/9608"}],"wp:attachment":[{"href":"https:\/\/k-ecommerce.com\/fr\/wp-json\/wp\/v2\/media?parent=9788"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}