3. Partnership
When it comes to offering their services, Shopify and k-ecommerce handle their clients quite differently. Shopify is a service provider offering solutions to its customers while prioritizing its goals.
In contrast, k-ecommerce is a service partner that offers solutions to clients but prioritizes the client’s needs and goals.
Shopify
Shopify struggles in this category because it’s a software provider rather than an implementor. It relies on third-party firms and organizations to implement their platforms on Shopify.
That’s why many Shopify customers are unhappy due to a lack of good customer service. The number of Shopify stores that leave the ecommerce solution or close down altogether is growing at 34% per year.
Since Shopify has a low starting cost, businesses and startups try their idea on the platform and realize it’s not good, so they stop using it.
Besides that, Shopify announced it’s raising the prices for all of its subscription plans on April 23, 2023.
With these new changes, customers will see an average of 33% increase in their monthly subscription plans. Such a price increase is a big jump for small business owners, who have already been hit pretty hard over the past few years.
k-ecommerce
As a service partner, k-ecommerce provides its services while focusing on helping businesses grow and achieve their goals. We’re both an implementor and service provider.
The k-ecommerce team first learns everything about your company, then implements configurations that can be turned on and off depending on your needs. That’s why k-ecommerce offers personalized and complex pricing (per customer and customer group) since every business has unique goals and needs.
Our in-house development team also provides unlimited custom development and maintenance of your ecommerce platform. The team provides all-in-one, in-house support by email, phone, and live chat to help you resolve any issues quickly.